Refund Policy
Refund and Return Policy
We stand behind every Senditmask we ship. If something is wrong with your order, we will make it right.
30-Day Guarantee
If your item arrives damaged or defective and the package is still sealed, you may request a replacement or a full refund within 30 days of delivery. Contact us with your order number and a photo of the sealed package and the issue, and we will take care of it.
Conditions
- Requests must be submitted within 30 days of the delivery date.
- The product must be unused and in its original sealed packaging.
- For hygiene reasons, masks that have been opened, worn or washed cannot be returned unless they arrived damaged or defective.
- Clear photos of the issue are required before a replacement or refund is approved.
How to Start a Return
Email us at support@zenfar.store with your order number and photos of the problem. We respond within 1-2 business days.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5-10 business days for the funds to appear.
Wrong Address or Undelivered Orders
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it once the correct address is provided; additional shipping charges may apply.
Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, as long as they have not entered processing.
Contact
Questions about a return or refund? Email support@zenfar.store.