Refund policy
Return and Refund Policy
We stand behind the quality of our products. Because of this, our return policy is limited and strictly enforced as follows.
30-Day Manufacturing Defect Guarantee
We offer a 30-day guarantee from the date of delivery, which covers manufacturing defects only (for example: torn seams, broken stitching, or faulty materials present when the item arrives). To qualify, both of the following must be true:
- The item must be unused, unworn, and unwashed.
- The item must still be in its original, sealed packaging.
If either condition is not met, the claim will not be approved.
What Is NOT Covered
We do not accept returns, exchanges, or refunds for:
- Change of mind or buyer's remorse
- Items that have been opened, worn, used, or washed
- Wrong size selected by the customer (please check our size guide before ordering)
- Minor variations in color, print placement, or packaging that do not affect function
- Normal wear and tear
- Delays caused by the shipping carrier (see our Shipping Policy)
- Claims submitted after 30 days from the delivery date
- Items without proof of purchase (order number)
How to File a Claim
- Contact us at zenfar776@gmail.com within 30 days of the delivery date.
- Include your order number and clear photos or a short video showing the defect and the sealed packaging.
- Our team will review your claim within [2] business days.
- Approved claims are resolved with a replacement or a refund to the original payment method, at our discretion. Shipping costs are non-refundable.
Claims that do not meet the conditions above will be declined. We reserve the right to request additional evidence before approving any claim.